119866
Calendar Events / Announcements '06 I / Re: ShadowGram Update #146/"highly recommended..make hotel reservations immediat
« on: February 11, 2006, 02:05:05 AM »
I called Marriott and the person I spoke with this time had no idea why I was initially told non-smoking rooms aren't offered at the Brooklyn Marriott. However, my reservation has now been amended and I just received an e-mail that, like Cyrus', says:
Thank you, CastleBee and Cyrus for your posts because otherwise I probably would have never questioned the situation beyond what the original person I spoke to had insisted. Apparently Marriott needs to train their personnel a whole lot better than they do. And one also has to wonder how the hell e-mails can be sent out indicating that non-smoking rooms aren't available in hotels where they clearly are.
CastleBee, I also asked about bed selections and supposedly neither the preference of one king or two double beds is completely guaranteed. I was told the preference of beds is only granted upon check-in, as this preference is currently on a first come, first served basis. If your stated preference is no longer available upon check-in, you have no choice but to take the alternate. But considering what I was originally told about non-smoking rooms, take from that what you will. :-
Quote
Non-Smoking Room, Guaranteed
Thank you, CastleBee and Cyrus for your posts because otherwise I probably would have never questioned the situation beyond what the original person I spoke to had insisted. Apparently Marriott needs to train their personnel a whole lot better than they do. And one also has to wonder how the hell e-mails can be sent out indicating that non-smoking rooms aren't available in hotels where they clearly are.
CastleBee, I also asked about bed selections and supposedly neither the preference of one king or two double beds is completely guaranteed. I was told the preference of beds is only granted upon check-in, as this preference is currently on a first come, first served basis. If your stated preference is no longer available upon check-in, you have no choice but to take the alternate. But considering what I was originally told about non-smoking rooms, take from that what you will. :-