I did receive an email. I only explained my experience with the pre-charge to dispute your claim that payment was made "months in advance." It seems that you're searching for some fault on which to hang your hat. The company attempted to notify its preorder customers, offered an apology, and provided a firm release date. If no one has anything new to offer regarding this issue, then it should be given a rest here, and personal complaints should go to the company.
Okay, first off, just because your card didn't get charged months in advance doesn't mean that others, the aforementioned cash/check payers,
didn't pay AT THE FEST. Secondly, you didn't say in your post about the November charge to your card that you'd been emailed about a delay. You say they DID notify ppl, well there's several ppl here, from what I've read, that either learned HERE and NOT from the company, or just found out via email as Charles did! I'm just trying to point out that I think it's bad customer service to not tell ppl, "Hey guys, sorry but there's going to be a delay. Apoligize for the inconvenience." I think ALL company's, and not just ones that
keep DS alive, are obligated to keep their paying customers informed if a delay in shipping is imminent. I am NOT trying to find fault in this company, it's CLEARLY visible, no help from me. I NEVER said they were a bad company because there was a delay, quite the contrary! I said if something is delayed ppl should deal w/it, BUT, they should be notified. I'm only agreeing w/what others here have said. Why am I getting raked across the coals for AGREEING w/other cousins comments?? I personally couldn't care less about the future of this company so have no reason to complain to them, especially since I'm NOT complaining! I'm merely AGREEING w/others when they say they should have been notified!