The problem with getting the emails probably stems to not being able to access my account due to a lost pasword- a problem that I emailed BF several times about requesting help and never recieved a responce. I had to open a different account with a different email to be able to place a new order.
When I emailed about my problem with The Wicked and the Dead I emailed using my priamry email. I got no responce there. It's possible they emailed the dummy email I had to set up to get around my account problem, an email I've since lost track of.
As it is I've tried to change my current account to use my regualr email but the system won't accept my email as it's being used for a different account - that I can't access. So I'm using my mom's email. That's a pain, but I manage her pc for her so I can recieve emails there for any future problems. The only thing I've ordered from that old account is DS so after the next DS audiobook comes out I shouldn't need access to that account anyways.
It is my fault that I lost my password, but I still never recieved any help with that and I tried several times to get help from BF customer service with no responce.
Thanks for at least letting me know the replacement is on the way, that's what I really needed to know.
I hate to sound so negative, I love BF, get everything from them, not just DS but Doctor Who, Sapphire and Steel, Iris Wildthyme, everything, and promote them and talk about them to everybody. I just have had problems getting help when I've needed it, which has been really frustrating.
