I remember back around 20 years ago two different people who were responsible adults being completely unaware that the old LPs of Donovan and the Beatles had been released on CD and had been available for years. They were quite surprised to learn about this when I told them.
I'm definitely out of the loop about a lot of current tech so I do feel sympathy for the woman. One of my recurrent nightmares is winding up having to stay somewhere where I have to talk to "Alexa" to get the lights to come on or to find my music for me. I know a lot of people like the convenience but the whole idea of this just seems like Hell on wheels to me.
cheers, G.