Re: Best Buy, not librarians -- God bless (some) of them.
I probably should have said something earlier than this but one unknowledgable (or posibly even conniving) salesperson does not a bad chain make. I'd recommend Best Buy to anyone who's looking for any sort of electronics. Their prices are quite competitive, and when they have a sale they're more than competitive. Also, their DVD section is another plus. I usually buy my DVDs online, however, I have to say that I've bought several DVDs at Best Buy because they've actually had a price that was even cheaper than anything I could find online. For example, the cheapest price I've ever seen for the 1987 vampire film Near Dark (which I heartily recommend to everyone) is $23.75 (it's a two disk set), but I got it at Best Buy last year for only $20.98 w/ tax.
Still exhausted and at the mercy of Dell, whose customer "care" staff couldn't "care" less.
I'm really shocked that you've had so much trouble with Dell because everyone that I know who has ever bought a Dell has raved about how great their support is. Also, Dell consistently ranks at the top of customer support surveys. In fact, PC Magazine readers gave them an A in their latest reader's survey.
Perhaps you should report the person or people you've worked with to the main Dell office. Seriously. Sometimes you just have the bad luck of getting some arrogant SOB who thinks you're at their mercy - not that they're there to help you. No one should have to put up with what you've been through.
And if enough people were to complain about certain support staff, chances are they wouldn't be likely to remain part of the support staff for too long.