DARK SHADOWS FORUMS

Members' Mausoleum => Calendar Events / Announcements Archive => Calendar Events / Announcements '24 I => Calendar Events / Announcements '06 I => Topic started by: JosettesMusicBox on April 16, 2006, 02:44:42 AM

Title: MPI Replacement cases for DVD sets 1-10
Post by: JosettesMusicBox on April 16, 2006, 02:44:42 AM: I phoned MPI Media 1-800-777-2223 leaving a message for Barbara Hartman (according to the operator, Barbara is the person responsible for this issue). I requested new cases for the ones I have that are defective. I left my phone number and email address on the voice message.

I received a reply from Julie (julie@mpimedia...) as follows:
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Hi Cathy:

I was asked to contact you regarding replacement cases.

We do have to order these and purchase new ones. So we can offer these at $3.00 each plus shipping for the replacement boxes.

If you have any other questions please let me know.

Julie
MPI Customer Service
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I have read on these boards that others here have requested replacement boxes and it sounded like MPI shipped the boxes to them free of charge. That would make sense since sets 1-10 seem to be defective (most of mine are falling apart or won't close right - and I've only watched each CD once).

Have any of you, my wonderful cousins, had to pay for your replacement boxes??? Please let us know.

Thanks!

JosettesMusicBox

[Edited by Midnite]
Title: Re: MPI Replacement cases for DVD sets 1-10
Post by: retzev on April 16, 2006, 03:07:27 AM: $3 a piece isn't bad if they'll come with the artwork/inserts, I'd gladly pay it.

But if it's just the case, no way.
Title: Re: MPI Replacement cases for DVD sets 1-10
Post by: BuzzH on April 16, 2006, 04:32:41 AM: I had no problem getting them for free. Don't know why they're giving you such a hard time. :- Try raising hell and tell them they should feel obligated to replace them since they were defective to begin with. Tell them you'd have no problem keeping them if they hadn't been inferior to begin with. Mention that MANY other fans have had the same problem. Don't be nice, get nasty, see if that makes them do the right thing. Sometimes being a bitch gets the desired results. ;D
Title: Re: MPI Replacement cases for DVD sets 1-10
Post by: arashi on April 16, 2006, 07:15:58 PM: Whoa! I thought I was the only one with this problem. I tried opening boxset 9 the other day and one of the inside pieces snapped right out!
Title: Re: MPI Replacement cases for DVD sets 1-10
Post by: BuzzH on April 17, 2006, 01:28:28 AM: Quote from: arashi on April 16, 2006, 07:15:58 PM
Whoa! I thought I was the only one with this problem. I tried opening boxset 9 the other day and one of the inside pieces snapped right out!

Oh, the original boxes for 1-10 were complete crap! They should feel obligated to replace, for FREE, anyone's boxes that are broken.