« previous next »
Pages: 1   Go Down

Author Topic: MPI Replacement cases for DVD sets 1-10  (Read 822 times)

0 Members and 1 Guest are viewing this topic.

Offline JosettesMusicBox

  • Full Poster
  • ***
  • Posts: 195
  • Karma: +12924/-17294
  • Gender: Female
  • JosettesMusicBox
    • View Profile
MPI Replacement cases for DVD sets 1-10
« on: April 16, 2006, 02:44:42 AM »
I phoned MPI Media 1-800-777-2223 leaving a message for Barbara Hartman (according to the operator, Barbara is the person responsible for this issue).  I requested new cases for the ones I have that are defective.  I left my phone number and email address on the voice message.

I received a reply from Julie (julie@mpimedia...) as follows:
--------------------------------------------------------------------------------------
Hi Cathy:

I was asked to contact you regarding replacement cases.

We do have to order these and purchase new ones.  So we can offer these at $3.00 each plus shipping for the replacement boxes.

If you have any other questions please let me know.

Julie
MPI Customer Service
-----------------------------------------------------------------------------------------

I have read on these boards that others here have requested replacement boxes and it sounded like MPI shipped the boxes to them free of charge.  That would make sense since sets 1-10 seem to be defective (most of mine are falling apart or won't close right - and I've only watched each CD once).

Have any of you, my wonderful cousins, had to pay for your replacement boxes???  Please let us know.

Thanks!

JosettesMusicBox

[Edited by Midnite]
Logged

Offline retzev

  • Senior Poster
  • ****
  • Posts: 981
  • Karma: +1443/-6839
  • Gender: Male
    • View Profile
Re: MPI Replacement cases for DVD sets 1-10
« Reply #1 on: April 16, 2006, 03:07:27 AM »
$3 a piece isn't bad if they'll come with the artwork/inserts, I'd gladly pay it.

But if it's just the case, no way.
Logged
"If you've lived a good life and said your prayers every night, when you die you'll go to Collinwood."  - Mark Rainey

Offline BuzzH

  • DSF God
  • *****
  • Posts: 3184
  • Karma: +14677/-5359
  • The grooviest HEP cat in Collinsport!
    • View Profile
Re: MPI Replacement cases for DVD sets 1-10
« Reply #2 on: April 16, 2006, 04:32:41 AM »
I had no problem getting them for free.  Don't know why they're giving you such a hard time.   :-   Try raising hell and tell them they should feel obligated to replace them since they were defective to begin with.  Tell them you'd have no problem keeping them if they hadn't been inferior to begin with.  Mention that MANY other fans have had the same problem.  Don't be nice, get nasty, see if that makes them do the right thing.  Sometimes being a bitch gets the desired results.   ;D
Logged
Buzz-isms:

"I like the bike I got, & the chick I got!"
"I know just the place!?Over in Logansport!"
"If ya feel it, SIT it!"
"Come on, before he offers me a side car too!"
"Her nose needed some powder!"
"You askin' me to give up something I like?"

Offline arashi

  • Senior Poster
  • ****
  • Posts: 1814
  • Karma: +10751/-12640
  • Gender: Female
  • What a lovely night for the unquiet dead.
    • View Profile
    • Darkness Falls
Re: MPI Replacement cases for DVD sets 1-10
« Reply #3 on: April 16, 2006, 07:15:58 PM »
Whoa! I thought I was the only one with this problem. I tried opening boxset 9 the other day and one of the inside pieces snapped right out!
Logged

Offline BuzzH

  • DSF God
  • *****
  • Posts: 3184
  • Karma: +14677/-5359
  • The grooviest HEP cat in Collinsport!
    • View Profile
Re: MPI Replacement cases for DVD sets 1-10
« Reply #4 on: April 17, 2006, 01:28:28 AM »
Quote from: arashi on April 16, 2006, 07:15:58 PM
Whoa! I thought I was the only one with this problem. I tried opening boxset 9 the other day and one of the inside pieces snapped right out!

Oh, the original boxes for 1-10 were complete crap!  They should feel obligated to replace, for FREE, anyone's boxes that are broken.
Logged
Buzz-isms:

"I like the bike I got, & the chick I got!"
"I know just the place!?Over in Logansport!"
"If ya feel it, SIT it!"
"Come on, before he offers me a side car too!"
"Her nose needed some powder!"
"You askin' me to give up something I like?"
Pages: 1   Go Up
« previous next »