barnabasjr,

Hope your birthday is killer!  

    A Very Happy Christmas Birthday to You, arashi!  

I haven't heard of a Melvin.    I hope it's pretty bad, though.

http://www.urbandictionary.com/define.php?term=melvin

 

OMG, CB, I love your sig picture!!!

Happy Birthday to Irishcoda!

Happy Birthday, BARNABASLIVES!

I'm only agreeing w/what others here have said.  Why am I getting raked across the coals for AGREEING w/other cousins comments?? I personally couldn't care less about the future of this company so have no reason to complain to them, especially since I'm NOT complaining!  I'm merely AGREEING w/others when they say they should have been notified!

I was suggesting that customers send their complaints to the company, and I said that unless a poster has something new to add, this discussion must stop.

Saying the same thing over and over again is not productive.  And in my view, agreeing with what's already been said is just that.  So is pointing out that you were only agreeing.  To be even clearer, any future posts that agree or disagree with what's already been said, or restate, critique, or speculate further about it are going to be removed.

I did not know this.  However, what about ppl who paid in cash?  Or even checks?  And still, they DID charge your card when they THOUGHT they'd be shipping out the product, so you have now pre-paid for something that is delayed.  So an email to you wouldn't be out of line. 

I did receive an email.  And honestly, I only explained my experience with the pre-charge to dispute your claim that payment was made "months in advance," though I assumed you knew of someone who had.  But since you say you didn't know and didn't preorder yourself, it now seems that you're searching for some fault on which to hang your hat.  The company attempted to notify its preorder customers, offered an apology, and provided a firm release date.  If no one has anything new to offer regarding this issue, then it should be given a rest here, and personal complaints should go to the company.

Probably what they should do in the future, and really ALL company's should do this, is what Amazon does.  Charge the credit card ONLY AFTER the product has actually been shipped.

Amazon is a dealer, and one of high volume-- thus, the name Amazon.  If their customers cease to be satisfied, they would shop elsewhere.  Big Finish, OTOH, is keeping DS alive by offering a new product.  I'm thrilled with what I've seen so far and willing to wait a little longer for the next 2 installments.  I appreciate their representation here, and also the opportunity to save a little by preordering, but if our readers have grown dissatisfied with their pre-order process, I hope these fans of the show will still support the project by purchasing the CDs after they are released.